Shipping policy

Thank you for shopping with Ali Organics. We aim to prepare and deliver your order carefully and efficiently.

1. Order Processing

Orders are processed after they are successfully placed and confirmed.

We generally aim to prepare orders within 1–3 business days. Processing may take longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.

If there is an unexpected delay in processing your order, we will make reasonable efforts to contact you using the information provided with your order.

2. Delivery Areas

Ali Organics currently delivers within Sangla Hill.

Delivery availability may depend on the customer's location and the courier services available in that area.

If we are unable to deliver to your location, we will contact you using the phone number or other contact information provided with your order.

3. Delivery Time

After your order has been dispatched, delivery generally takes approximately 2–7 business days, depending on your location and the courier service.

Remote or less-accessible areas may require additional delivery time.

Delivery estimates are not guaranteed and may be affected by weather, public holidays, courier delays, incorrect addresses, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges will be displayed during checkout where applicable.

Shipping fees may vary depending on the customer's location, order size, delivery method, or promotional offers.

From time to time, Ali Organics may offer free shipping or reduced shipping charges on selected orders or during promotions.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may select this payment option during checkout.

Customers placing COD orders are responsible for providing a valid phone number and complete delivery address and should be available to receive the order.

We may contact customers to confirm COD orders before dispatch.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

Ali Organics is not responsible for delivery delays or additional charges caused by an incorrect, incomplete, or inaccurate address or contact information provided by the customer.

If an order is returned to us because the customer could not be reached or the delivery information was incorrect, additional shipping charges may apply if the customer requests re-delivery.

7. Delayed or Lost Orders

Once an order has been handed over to the courier, delivery is subject to the courier's services and procedures.

If your order appears to be significantly delayed or is reported as lost, please contact us at:

Email: fixaf2595@gmail.com
Phone/WhatsApp: 03095710098

We will work with the relevant courier to investigate the shipment and provide an appropriate resolution.

8. Damaged Packages

If your package appears damaged when you receive it, please contact Ali Organics as soon as possible.

Where appropriate, please provide photographs or videos of the package and product so that we can investigate the issue and determine the appropriate resolution.

9. Order Changes and Cancellation

If you need to change your delivery address or cancel an order, contact us as soon as possible at 03095710098.

We cannot guarantee that changes or cancellations can be made after an order has been processed or dispatched.

10. Contact Us

If you have questions about shipping or your order, please contact us:

Ali Organics
Email: fixaf2595@gmail.com
Phone/WhatsApp: 03095710098
Website: aliorganics.shop